At LBW Group, we are committed to providing top-tier services to our valued customers. To ensure the efficient management of our logistics operations and to continue offering the highest quality products, we have implemented a storage fee policy for orders that are not collected within the stipulated time frame.
LBW Group will send out a notification to the customer when their order is ready for collection. This notification will include consignment details, collection details and the stipulated time frame for collection and information about the storage fee policy.
Storage Time Frame
Orders are to be collected within 72 hours of the date of the consignment release/collection notification that they are ready for collection. This time frame allows for reasonable accommodation for our customers while enabling us to manage our storage facilities efficiently.
In cases where orders are not collected after LBW Group has confirmed collection from our warehouse is available, LBW Group reserves the right to charge a storage fee. The storage fee will be calculated based on the volume and duration of storage required. The fees will be as follows:
- Initial grace period: After receiving notification of the collection details, customer will have 72 hours to collect their order without incurring storage fees.
- First Tier Penalty: If your order remains uncollected after the first 72 hours, a penalty fee of £25.00 per day will be charged for up to 5 days.
- Second Tier Penalty: After 5 days of no collection, the penalty will increase to £50.00 per day until the order has been collected.
Payment and Release of goods
Storage fees, if applicable, must be paid in full prior to the release of the order. All storage fees will be billed to the recipient and should be settled within 0 days from the date of the invoice. Once the storage fee has been paid, LBW Group will promptly release the order for collection.
This policy is subject to periodic review and may be revised as necessary to align with the evolving needs of our customers and our logistics operations. For any questions or concerns, please contact our customer service team.